West Coast Transit Case Study Assignment

West Coast Transit Case Study Assignment

West Coast Transit Case Study

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Colangelo College of Business, Grand Canyon University

MGT-420: Organizational Behavior and Management

Dr. Marnie Davis

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West Coast Transit

Your introduction should be typed here. It should be at least three sentences and include a thesis statement. Please note that you should follow all APA writing rules within your essay. This means avoid first and second person, do not use contractions, and use citations throughout your paper! For the highest grade, you should have numerous citations in each section. The body of the paper should be between 1600 and 1800 words. The final sentence in your introduction must be a strong thesis statement that introduces every key topic that will be introduced in the paper. Here is an example: In the pages to follow, management of effective teams at West Coast Transit will be explored with particular focus on the stages of group formation, behavioral roles, communication, conflict and conflict management, and the application of motivational theories.

Effective Teams

Define the three criteria for evaluating effective teams (hint, we covered this in Topic 4 DQ2) with citations from your academic research. Academic research includes the textbook, additional course materials, articles from the GCU library, or Google Scholar. Websites like business.dictionary.com are not acceptable. Once you have defined each criteria, analyze whether the “team” in the WCT case study was effective based on the three criteria. Be sure to provide detailed examples and insight to support your conclusion. For the highest grade, you should have numerous citations on each section. All main terms should be defined, cited, then applied.

Five Stages of Group Formation

Discuss all five stages of group formation and cite your academic sources. Evaluate the WCT Case Study and determine which stage the assembled group is in, and be sure to provide detailed examples and insight to support your findings. Each stage should be defined and discussed with numerous citations.

Behavioral Roles

Define Schein’s three behavioral roles with citations from your academic research (hint, this is in the textbook). Analyze the WCT case study and identify how each role is evident. Be sure to include detailed examples and insight to justify your position. Strengthen and support your claims with citations. Include numerous supporting citations to strengthen your claims.

Effective Communication

Define effective communication with citations from your academic research. Include examples from the case study and define any barriers to effective communication that may be present. Be detailed in your examples and conclusions. Strengthen and support your claims with citations. Include numerous supporting citations to strengthen your claims.

Two Types of Conflict

Describe and define the two main types of conflict identified in the textbook. Determine the type of conflict(s) evident in the WCT case study. Include examples and insight. Strengthen and support your claims with citations. Include numerous supporting citations to strengthen your claims.

Direct Conflict Management Approach

Define and recommend a specific direct conflict management approach from the textbook. Make sure you cite your source. Explain why you chose this approach to manage the conflict with examples and insight. Strengthen and support your claims with citations. Include numerous supporting citations to strengthen your claims.

Indirect Conflict Management Approach

Define and recommend a specific indirect conflict management approach from the textbook. Make sure you cite your source. Explain why you chose this approach to manage the conflict with examples and insight. Strengthen and support your claims with citations. Include numerous supporting citations to strengthen your claims.

Leadership, Maintenance, and Disruptive Activities

Define leadership and maintenance activities and cite your academic research. Identify a specific leadership and maintenance activity present in the WCT case study that should be encouraged. Next, define disruptive activities and cite your academic research. Identify a specific disruptive behavior present in the WCT case study that should be discouraged. Provide detailed examples and insight to increase validity. Include numerous supporting citations to strengthen your claims.

Motivation Problems and Solutions

Identify the most significant individual motivational problems experienced by each of the three members of the WCT team. Strengthen and support your claims with citations. Please remember that each paragraph in your essay needs to be at least 3 sentences. Include supporting citations to strengthen your claims.

Needs Theory

Suggest a specific Content Theory from the textbook that Denson could utilize to motivate a member of the team. Be sure to define the specific theory and cite the textbook. Provide examples and insight to justify your choice. Please remember that each paragraph in your essay needs to be at least 3 sentences. Include supporting citations to strengthen your claims.

Process Theory

Suggest a specific Process Theory from the textbook that Denson could utilize to motivate a member of the team. Be sure to define the specific theory and cite the textbook. Provide examples and insight to justify your choice. Please remember that each paragraph in your essay needs to be at least 3 sentences. Include supporting citations to strengthen your claims.

Reinforcement Theory

Suggest a specific Reinforcement Theory from the textbook that Denson could utilize to motivate a member of the team. Be sure to define the specific theory and cite the textbook. Provide examples and insight to justify your choice. Please remember that each paragraph in your essay needs to be at least 3 sentences. Include supporting citations to strengthen your claims.

Conclusion

The conclusion is the last paragraph. It should not introduce any new information; it should simply be a summary of your introduction, with a restatement of your thesis. Please remember that each paragraph in your essay needs to be at least three sentences.

**Additional notes: use this template, keep the topic headings in place and erase everything that is in red and replace it with your information. Do not use 1st person (ex. I, me, us) or 2nd person (ex. you). In addition to the textbook I am looking for a minimum of two additional academic sources. The case study is not an academic source. Make sure you create a separate reference page and format your sources according to APA requirements. The word count for this paper is between 1600 and 1800 words. Your LopesWrite Percentage must be under 20%. Please proof-read and run your paper through spell-check and follow the template and you should do very well on your paper**

References

Uhl-Bien, M., Piccolo, R.F., Schermerhorn, J. R. & Bachrach, D.G. (2021). MGT-420 organizational behavior and management with WileyPLUS. Wiley & Sons.